RFID after-sales service in France
A dedicated RFID service, staffed by local experts.
Why choose our RFID after-sales service in France?
Reactivity
95% of requests processed within 24 hours.
Original parts
Exclusive use of genuine components.
Local expertise
Certified by the manufacturer for repairs.
Recycling
Recovering electronic parts and batteries.
A fast, structured 4-step service
#1
Creating a service ticket
You must open a ticket on our dedicated portal to report the incident and provide the necessary information.
#2
Receiving your product
Once your product has been dispatched, we will receive it at our premises and register it.
#3
Diagnosis and repair
Our experts carry out a complete analysis to identify the fault and carry out the necessary repairs using original parts.
A detailed report is sent to you.
#4
Secure return of your product
After repair, your product is returned to you as soon as possible, accompanied by a detailed follow-up to guarantee your satisfaction.
Do you have a specific or unanswered question?
Our commitments and certifications
Our commitment is to offer you quality services that meet the highest standards. Thanks to our certifications and expertise, we guarantee professional and responsible handling of your RFID products.
Service Center certification (manufacturer-approved repairs)
Responsible recycling of electrical and electronic equipment -
Customized products
Find out all about our after-sales service:
your questions, our answers
How do I open a service request?
To report an incident, log on to our dedicated portal. Fill in the online form, specifying the problem encountered. Once the ticket has been created, you'll receive a confirmation email with the next steps.
👉 Access our after-sales portal
How long does a diagnosis take?
Once we have received your product, our experts will carry out a full diagnosis within 48 working hours. We will keep you informed by email or via our portal.
What guarantees do you offer?
Our repairs are carried out exclusively with original parts, in accordance with manufacturers' certifications. Every repair is guaranteed for a period defined in our general terms and conditions (details available on request).
Who are we?
Chainway France is specialized in RFID solutions solutions and offers an efficient after-sales service, supported by a local team of AXEM Technology experts. To find out more, visit our About us page.
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